Senior behavioral health staff holding Press Ganey awards

Frankfort Regional Medical Center announced that it has been named a 2023 Human Experience (HX) Guardian of Excellence Award® winner for inpatient behavioral health by Press Ganey. The award places the program in the top 5% of healthcare providers in delivering patient experience in the last year. FRMC was also recognized with the Pinnacle of Excellence Award, as the top performer in the inpatient behavioral health category based on the performance on designated award survey measures for the three-year award period."

“Our senior behavioral health team is proud to have received Press Ganey’s Human Experience Guardian of Excellence Award,” said John Ballard, PhD, chief executive officer of Frankfort Regional Medical Center. “This is the third year the team has been recognized, and it’s a testament to the environment and culture that’s been established for the patients we’re fortunate enough to serve."

This award is part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

For more information, visit the Frankfort Regional Medical Center's page on senior mental health.