Our hospital's current visitor information

All public-facing doors will now be open for visitors and patients. We are keeping a close eye on our transmission rates and we will go back to screeners if our transmission rates increase.

Under all scenarios, visitors must wear a mask in the facility. People with active COVID-19, or symptoms that may represent COVID-19, are asked to defer their visitation.

  • COVID-19 patients are limited to one visitor at a time.
  • Visitors must adhere to facility infection prevention policies and procedures.
  • Please observe posted visiting hours.
  • Please confirm the patient room number at the information desk located in the main lobby before going to inpatient areas. You can also dial "0" from the patient information desk phone in the lobby.
  • Please check with the nursing station before entering a patient's room.
  • Please do not leave children unattended at any time.
  • Please do not smoke in the facility.
  • Please comply if you are asked to leave the room while a patient receives care.
  • Please check with the nurse before bringing a patient anything to eat or drink. Do not give patients sweets, alcohol, cigarettes or medicine.
  • Please do not eat the patient's meals. Staff members check to see what and how much the patient is eating.
  • Please do not visit the patient if you have a cold or any other contagious condition.
  • A family member is asked to stay with all pediatric patients under the age of 12. A cot and a dietary tray will be provided.

Visiting hours for specific units

Some of our medical departments have unique visiting hours. These times prioritize patient care so that your loved one has sufficient time to rest and heal.

Medical surgical units

Our medical and surgical units are open daily from noon to 8:30pm. You can contact the third floor at (502) 226-7740 and the fourth floor at (502) 226-7840.

Intensive care unit (ICU)

Open visitation in our ICU varies by patient and is at their nurse's discretion. Quiet times are observed daily from 1:30pm to 3:30pm.

Visitation is limited to two family members at a time. Visitors must be over the age of 12 years old. Exceptions can be made on an individual basis. When you are ready to visit, call the unit from the ICU waiting area, or pick up the phone on the wall outside the ICU entrance. The ICU can be reached at (502) 226-7785.

The Center for Women's Health

Our women's health department is open from noon to 8:30pm. The mother’s partner or support person may visit at any time. Children under the age of 10 are not allowed, except for the children of the patient. You can reach our department at (502) 226-7790.

Hospital visitor services

We strive to make your visit to our hospital comfortable and convenient, while always keeping safety in mind. Learn more about the services and amenities our hospital provides.

Cafeteria

The cafeteria is located on the first floor of the hospital near the main entrance. The cafeteria is open for breakfast, lunch and dinner and serves hot foods at the following times:

Monday through Friday

  • Breakfast — 6:30am to 9:00am
  • Lunch — 11:00am to 1:45pm
  • Dinner — 4:30pm to 6:00pm

Saturday and Sunday

  • 10:00am to 2:00pm

Flowers

Flowers sent to the patient will be delivered as soon as they arrive. Flowers are not allowed in the ICU, labor and delivery area or for patients in protective isolation.

Interpreter services

Interpreter services for hearing-impaired patients can be arranged through our patient representative at (502) 226-7892. We also provide interpreter services for foreign languages.

Lost and found

If you have misplaced any of your belongings, please notify your nurse. Lost and found items are held with our Patient Representative.

Mail

Mail is delivered to patients daily. A hospital staff member will post outgoing mail for you. Any mail received after you have been discharged will be forwarded to your home address.

Newspapers

Newspapers are available for purchase in the front lobby.

Patient information

For general patient information, call (502) 875-5240.

You will receive the patient's room number and phone number, along with the condition report of satisfactory, fair or critical. Patient rooms may be dialed directly, ask the PBX operator for details. For more information about patient condition definitions, visit our Patient Condition Information page.

Parking

Complimentary parking is available in the south parking lot. Visitor parking is denoted by the white parking space lines. Find out more with our hospital parking guide.

Pastoral care

The hospital is able to provide for pastoral care and other spiritual services for patients who request them.

Vending area

Food vending machines are available near the entrance to the Cafeteria and in the emergency department waiting area. Beverage vending machines are located in the vending area, obstetrics waiting room, ICU waiting room, surgery center waiting area and on the third, fourth and fifth floors.

COVID-19 vaccination near you

Please visit vaccines.gov or call 1-800-232-0233 to learn when and where you can get a COVID-19 vaccine.

Facts and the latest updates about COVID-19 vaccination

See the Center for Disease Control’s (CDC) resource page for extensive information and the latest recommendations regarding COVID-19 vaccination.

Why get vaccinated?

Immunization helps save millions of lives every year. Whereas most medicines treat or cure diseases, vaccines can help prevent them by working with your body’s natural defenses to build protection. When you receive a vaccine, your immune system responds.

Vaccines prevent more than 20 life-threatening diseases and help people of all ages live longer, healthier lives. The World Health Organization (WHO) estimates that globally, immunization currently prevents between 2 and 3 million deaths every year from diseases like diphtheria, tetanus, pertussis, influenza and measles.

COVID-19 vaccines work with your immune system so your body will be ready to fight the virus if you are exposed. Other steps, like covering your mouth and nose with a mask and staying at least six feet away from others, may help reduce your chance of being exposed to the virus or spreading it to others. Together, COVID-19 vaccination and following CDC’s recommendations to protect yourself and others will offer the best protection from COVID-19.

Circumstances may allow for specific exceptions to any visitation restrictions described on this webpage. Those circumstances include religious visitation as well as a designated support person for a patient with a disability to provide assistance with communication or other necessary components of the patient's treatment. All persons entering under an exception remain subject to appropriate infection control protocols.