Frankfort Regional Medical Center (FRMC) has been named a 2021 Guardian of Excellence Award® winner by Press Ganey, the national leader in healthcare consumer and workforce engagement. Press Ganey recognizes FRMC as a top-performing healthcare organization achieving the 95th percentile or above for performance in patient experience in inpatient behavioral health.
The Press Ganey Guardian of Excellence Award® is a preeminent, competitive achievement for leading healthcare organizations. Presented annually, the award applauds hospitals and health systems that consistently sustained performance in the top 5 percent of all Press Ganey clients.
“Press Ganey is honored to recognize Frankfort Regional Medical Center as one of the nation’s leaders in patient experience,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “This award reflects an unwavering commitment to earn the trust and loyalty of patients throughout unimaginable challenges. We are humbled by Frankfort Regional’s incredible efforts, and their ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in healthcare.”
Frankfort Regional Medical Center’s behavioral health unit has focused on meaningful patient rounds to ensure that patient needs are identified during their stay, and that concerns are addressed promptly by a unit leader. Most importantly, behavioral health staff practice empathy, and strive to treat each patient with the dignity and respect expected for their own families.
“Receiving Press Ganey’s Guardian of Excellence Award® for our inpatient behavioral health unit confirms the emphasis our teams have placed on providing the best experience for the patients that choose us to restore their health,” said Reed Hammond, FRMC chief executive officer. “This recognition demonstrates that the Frankfort area and surrounding communities can receive top-rated care close to home.”