FRMC receives 2022 Press Ganey Human Experience Guardian of Excellence Award

Frankfort Regional Medical Center is proud to announce that it has been named a 2022 Human Experience Guardian of Excellence Award® winner for inpatient behavioral health by Press Ganey, placing it in the top five percent of healthcare providers. This award is part of Press Ganey’s annual ranking of the country’s top hospitals and health systems according to performance in patient experience.

“This recognition demonstrates our staff’s dedication and commitment to the patients we are privileged to serve,” said Reed Hammond, chief executive officer at Frankfort Regional Medical Center. “I am extremely proud of our behavioral health team for this achievement.”

Frankfort Regional Medical Center’s behavioral health unit focuses on meaningful patient rounds to ensure patient needs are identified and addressed promptly by a unit leader. Most importantly, behavioral health staff practice empathy and treat each patient with the dignity and respect expected for their own families.

“By putting their patients and workforce first each and every day, Frankfort Regional Medical Center is demonstrating their unwavering commitment to their employees and to the communities they serve,” said Patrick T. Ryan, chairman and chief executive officer of Press Ganey. “The caregivers at Frankfort Regional Medical Center have inspired us with the compassion, empathy and human connection they bring to the clinical healthcare setting. We are honored to partner with them as we celebrate their achievement.”

Press Ganey works with more than 41,000 healthcare facilities to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.